Insights

Notes on leading technology operations

Short, practical pieces on the ideas behind Never Down — delivery, reliability, people leadership, governance and change — published roughly every one to two weeks.

When Anyone Can Ask, No One Is Accountable

Custom development isn't the problem. It becomes one when anyone can ask for it, nobody validates the request, and nobody owns what gets built.

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The CIO Who Still Needs the Java

Fifty-eight people in silence, two actually solving the problem. A story about war rooms, heroics, and why the real job of a senior leader is to ask why the war room needs sixty people at all.

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The Absence of Method Is Worse Than an Imperfect Method

"We're different" can sound like pragmatism. Often it just means the method is invisible — built from habits, memory and whoever has the most authority in the room.

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The Gravity Problem

Under pressure, leaders naturally drift downward toward the work they once did themselves. Here's why that instinct is so costly — and a diagnostic you can run on yourself this week.

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